Code of Conduct & Responsibilities
The Medical Networks role is to connect you the ‘client’ to list of ‘Approved Suppliers’ in the field of Event Medical Cover or Medical Training Providers. The sole purpose is to allow you to compare prices based on the information at time of request.
The Medical Network Ltd agrees to:
The Medical Network doesn't take responsibility for:
As a ’Client’ and by using our service, you agree to:
2. Our service
4. Complaints or Concerns Procedure
We will do all we can to provide a high level of service to all our customers but occasionally things may go wrong. If this happens we will do all we can to put things right and assist you through the process.
What to do if you have a complaint or concern?
If you have a complaint or concern about our service or one of our approved suppliers, please contact us.
We will handle complaints or concerns during our working day of 9am to 5pm Monday to Friday, excluding Bank Holidays.
Please contact us at firstname.lastname@example.org and we will attempt to resolve your complaint or concern within 72 hours.
In exceptional circumstances where we feel the complaint or concern needs to be addressed straight away we will aim to contact you on the same working day.